Get the BEST performance from our products​​​​​​​


A lot of time and effort goes into making a candle. It's not as simple as wick, wax and fragrance.  There's a lot of research and endless hours of testing which takes place to optimise performance.  Here's what you can do to enhance their lifespan.

  • Read the card inside the candle box and the safety label on the container.  Both give important advice.
  • Always trim the wick(s) to 5mm and remove any debris from the surface when the wax is cool before lighting.  A longer wick can get clubbed and this makes it smoky.  Too short a wick won't let the candle burn properly.  Debris can re-ignite.
  • Let the candle burn for at least 3 hours the first time.  This establishes the size of the burn pool.  If you don't, the candle is likely to tunnel downwards rather than burn the wax all the way to the edge of the container.
  • There is sometimes a light 'cling' of wax around the edges of the container, this will melt down with the heat of the flame as the candle burns until all of the wax is consumed.  This is not the same as tunnelling which is usually a thick wall of wax all the way around the melt pool.

    For full details of candle safety information click here​​​​​​​​​​​​​​


  • A warm location will make the oils to diffuse faster, the same as a cold location will slow diffusion down.
  • Our reeds are designed not to clog with oil and they shouldn't need flipping.  Dust is the enemy of reed diffusers and over time the reeds may stop diffusing.​​​​​​​
  • If the scent is too strong, simply remove a reed or two from the oil.  Protect the surface and wear gloves to avoid skin contact. Take care not to spill the oil.
  • It is best not to refill a bottle or place used reeds with a different fragrance.
  • Use an economical refill to top-up the diffuser bottle regularly. 

For full details of diffuser safety information click here